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  • Clete Backend Production

    PRODUCTION

    DATADOG

    MEDIUM: 1

    Generated at 10:05 UTC

    January 21, 2025

    2

    TOTAL EVENT

    1M

    DURATION

    2.0

    EVENT/MINUTE

    ALERT SUMMARY

    The observed issue involves a misconfiguration in API endpoint access, specifically in the service context management feature of the Clete Backend Production service. Attempts to access '/setup/undefined/contexts' result in a 404 Not Found error, indicating a failure in dynamic variable resolution or client/server misconfigurations. This has a moderate impact on the system, as it disrupts context setup processes critical for managing cloud observability. Current statistics show the issue occurred twice within a minute, suggesting a potential sporadic misconfiguration or early-stage development issue rather than a widespread systemic failure. Overall, the situation requires a prompt yet thorough investigation to prevent disruption in cloud observability workflows while preventing potential future escalation.

  • PATTERN ANALYSIS

    • The issue's immediate occurrence on a single minute with two events suggests a narrow, potentially conditional fault in request handling, likely accessed by a specific client action or test, with no recurring pattern later.


  • IMPACT ASSESSSMENT

    The inability to accurately access the service context endpoint prevents the completion of observability context management tasks, which can hamper the efficient setup of cloud observability features. Users experience failed setups and potential data inconsistencies, undermining the reliability of the platform and eroding user trust. This could also delay observability-related actions, affecting operational visibility and potential incident response times.


  • POSSIBLE ROOT CAUSE ANALYSIS

    1. Dynamic URL generation on the client side is improperly handled, resulting in 'undefined' being inserted into the endpoint path.

    2. Lack of server-side validation or error handling for incomplete or malformatted API requests, failing to guide client-side toward correcting URI issues.

    3. Inadequate configuration in the application code responsible for service context endpoint resolution, possibly relating to missing or incorrect environment variables.


  • RECOMMENDATIONS

    • Review and update the client-side code responsible for constructing URLs to ensure all dynamic variables are correctly defined and obtained before making API requests. Implement strict null or undefined checks and add logging to capture insufficiently resolved dynamic URI segments.

    • Enhance server-side validation by adding middleware that checks URL parameters for invalid states before processing. This should return detailed error messages to the client, suggesting corrections and reducing the likelihood of repeated malformatted requests.

    • Examine and revise configuration documentation and scripts to ensure all environment settings related to endpoint configuration are correctly set, particularly around resolving context IDs. This involves verifying that the service context identifiers are loaded into configurations accurately from secure sources.

  • SAMPLE LOGS

    Sample 1: 10.1.35.130 - - [21/Jan/2025:10:03:42 +0000] "GET /setup/undefined/contexts HTTP/1.1" 404 292 "-" "node"

    CLETE INTELIGENCE REPORT

clete -- /usr/local/bin/clete

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Monitor your infrastructure real-time with accurate alerts, and complete system awareness ensured

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Monitor your infrastructure real-time with accurate alerts, and complete system awareness ensured

Detect Anomalies Early

Identify anomalies early with real-time alerts, prioritizing critical issues to address them swiftly and effectively.

Detect Anomalies Early

Identify anomalies early with real-time alerts, prioritizing critical issues to address them swiftly and effectively.

Detect Anomalies Early

Identify anomalies early with real-time alerts, prioritizing critical issues to address them swiftly and effectively.

Contextual Debugging Support

Get tailored troubleshooting steps and automated solutions aligned with your stack for efficient issue resolution

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Get tailored troubleshooting steps and automated solutions aligned with your stack for efficient issue resolution

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Get tailored troubleshooting steps and automated solutions aligned with your stack for efficient issue resolution

Rapid Root Cause Diagnosis

Diagnose issues fast using logs, metrics, and dependency data to pinpoint failures and accelerate resolutions

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Diagnose issues fast using logs, metrics, and dependency data to pinpoint failures and accelerate resolutions

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