Clete Intelligence, Inc.
Effective Date: 5th May, 2025
Clete Intelligence, Inc. (“Clete,” “Company,” “we,” “our,” or “us”) values and respects the privacy of individuals who visit our website (https://www.clete.ai), use our command-line interface (CLI), and engage with any of our services, systems, or platforms (collectively, the “Services”). This Privacy Policy sets forth our practices regarding the collection, use, and disclosure of information that you may provide to us or that we may collect in the course of your interaction with the Services.
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and consent to the practices described herein.
This Privacy Policy applies to information collected through the Services, including via:
Our website and command-line interface,
Authorized integration with third-party platforms such as GitHub and Slack,
Webhooks connected to your monitoring or observability tools,
Any other lawful collection channel you engage with.
This Policy does not apply to any third-party websites, services, or applications not under our control, even if accessed via links from our Services.
We collect the following categories of information:
This Policy does not apply to any third-party websites, services, or applications not under our control, even if accessed via links from our Services.
a. Personal Information
This includes, without limitation:
Full name, email address, and organization details provided during registration;
GitHub metadata, including username, repository identifiers, access tokens, and permissions;
Slack workspace/channel metadata as authorized by the user;
Issue descriptions submitted manually or captured via webhooks or third-party integrations.
This Policy does not apply to any third-party websites, services, or applications not under our control, even if accessed via links from our Services.
b. Non-Personal and Technical Information
This includes, without limitation:
Full name, email address, and organization details provided during registration;
GitHub metadata, including username, repository identifiers, access tokens, and permissions;
Slack workspace/channel metadata as authorized by the user;
Issue descriptions submitted manually or captured via webhooks or third-party integrations.
This Policy does not apply to any third-party websites, services, or applications not under our control, even if accessed via links from our Services.
We collect and process information for the following purposes:
To deliver, maintain, and improve our Services;
To detect, analyze, and autonomously resolve system issues, including automated patch generation and pull request creation on your connected repositories;
To operate secure, ephemeral environments for testing and applying fixes, all of which are destroyed upon task completion;
To communicate with you, including technical updates, feedback requests, and (only if opted in) marketing.
To comply with applicable legal obligations and enforce our terms.
Our platform leverages AI agents and large language models (LLMs) to support issue triage and resolution. We take great care to ensure that sensitive information, such as tokens, source code, or user identifiers, is never transmitted to external AI providers. Inputs to AI systems are anonymized and minimized to the extent technically possible and necessary to fulfill the requested function.
We do not store or retain source code, diagnostic logs, or repository contents beyond the immediate context of the fix. All remediation processes are executed in secure, ephemeral, and isolated environments that are programmatically destroyed after each resolution.
GitHub and Slack tokens, where applicable, are encrypted both in transit and at rest using industry-standard cryptographic practices. Encryption keys are securely managed and are never accessible to unauthorized individuals.
Users may revoke integration permissions at any time via the third-party platforms (e.g., GitHub OAuth dashboard).
We do not sell, rent, lease, or trade your Personal Information to third parties. We may disclose information under the following circumstances:
To service providers and subprocessors acting on our behalf under binding agreements (e.g., cloud providers, security vendors), solely for the purposes set forth in this Policy;
As required by applicable law, regulation, subpoena, or other legal process;
In connection with a merger, acquisition, asset sale, or other corporate reorganization, in which case data will be transferred subject to the protections outlined herein.
To protect the rights, safety, or security of the Company, our users, or the public, in compliance with legal standards.
Anonymized or aggregated data may be used for analytics, product development, or commercial purposes.
If you are located in the European Union, the United Kingdom, or other jurisdiction with comparable laws, you may have the right to:
Access or obtain a copy of your Personal Information;
Correct inaccurate or incomplete data;
Delete your data (subject to certain legal exceptions);
Restrict or object to processing;
Withdraw consent where processing is based on consent;
Lodge a complaint with a supervisory authority.
We provide mechanisms for exercising these rights through our Service or by contacting us (see Section 11).
We implement technical and organizational measures to ensure a level of security appropriate to the risk. These include:
Encryption of tokens and credentials;
Controlled access to infrastructure and services;
Use of secure environments and sandboxing;
Security logging, auditing, and breach detection processes.
However, no method of transmission or storage is 100% secure. You acknowledge that any transmission of data is at your own risk.
The Services are not intended for use by individuals under the age of 13. We do not knowingly collect data from children. If you become aware that a minor has provided us with personal data, please contact us immediately at the address provided below.
We may amend this Privacy Policy periodically. We will notify users of material changes by email or through a prominent notice on our website. Changes take effect on the date stated in the notice. Your continued use of the Services after such effective date constitutes your acceptance of the revised terms.
For any questions regarding this Privacy Policy, or to exercise your data protection rights, please contact us at:
Clete Intelligence, Inc.
Email: hello@clete.ai
Website: https://www.clete.ai
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